Information Technology Support Technician

JOB SUMMARY

This is a great opportunity to add to any CV. The aim of this role is to help speed up IT Equipment Roll-Out on behalf of the client, by configuring laptop and desktop machines. The IT Technician will be required to inspect IT equipment, diagnose faults on machines, re-configure and re-image (load any software necessary for user to start working) as well as decommissioning of old machines, fixing those machines where possible and redeploying to users.

The incumbent must have excellent knowledge of technology equipment: good knowledge of LAN/ WAN networks, an understanding of generic company systems, internet services, email services and security management and ensure these are functional on all laptops and desktop equipment.

They will be required to coordinate successfully all equipment related activities, prioritising impactful tasks over others while following up with service providers concerning deliverables. The successful candidate will be required to be in good health, be physically capable to move equipment around, work in a dynamic environment where constant change in a daily occurrence, not be afraid to take on new responsibilities, be able to work overtime on short notice and be committed to do so when asked, work well in a team environment to contribute to overall company success and to be flexible to assist other areas of concern when support functions not required

QUALIFICATIONS, KNOWLEDGE AND SKILLS

●            A+ and N+

●            Minimum 3-5 years’ experience in a related IT Warehouse or quality control environment

●            Microsoft Certification (MCSE, MCSA, MCP, CompTIA A+ & N+) is a MUST

●            IT 3 year Degree (Secures)

●            Fundamentals of Windows Server Infrastructure

●            Microsoft 2013 (Excel, Outlook, PowerPoint, Word)

●            Microsoft Windows 8

●            MS security knowledge (user rights, group policies, patch management)

●            SQL knowledge added advantage

To be considered for this position ALL applicants MUST include Certified Copies of:

●            Qualifications

●            Personal Identification Document

●            Full References - (Reference name, job title, email and phone number)

ROLE AND RESPONSIBILITIES

LAPTOP & DESKTOP ENVIRONMENT

●             Implement new or upgrade security technologies;

●             Ensure patches are tested and applied;

●             Implementing Desktop application environment

●             Implementing a desktop infrastructure (70-415)

●             Implementing desktop application environment

●             Extensive Microsoft operating system experience

●             Good hardware knowledge across various OEM brands and laptop/PC’s/Tablet devices

●             Working knowledge on Apple Mac products and basic MAC OS knowledge advantageous

●             Excellent software knowledge on Windows XP, Vista, 7, 8/8.1 & 10

●             Excellent knowledge of MS Office, setting up drivers, installing and configuring OS

●             Good working knowledge of hardware specifications to laptops, PC’s and related equipment

●             Perform BIOS upgrades across various OEM’s encompassing laptop, PC’s andrelated equipment

●             Inspect completed orders for aesthetic defect

●             Hardware configuration and OS set-up

●             Perform equipment maintenance when required

●             Ensure all equipment dispatched is completed to order specification

●             Perform diagnostics on all faulty equipment

●             Repair faulty machines as and when required

●             Assist other areas and departments when required, may be out of normal work scope

NETWORK ENVIRONMENT

●            Perform proactive maintenance, trouble shooting, tuning and planning on infrastructure systems

●            Execute IT operations, changes and upgrades to reduce any adverse impact on clients;

●            Ensure maintenance and optimisation of the IT infrastructure and operations;

●            Apply IT infrastructure and operations best practices;

●            Administering Windows server 2012 (70-411)

END-USER ENVIRONMENT

●            Effective liaison with internal and external users to enhance service levels

●            Excellent communication skills

●            Professional, neat and presentable at all times

●            Excellent People Skills

●            Must be organised and a self-starter

●            Must be able to work independently but also in a team

Work well under pressure aimed at meeting weekly targets.

Ensure your personal details are clear and clean for background checks

OTHER ROLE REQUIREMENTS

●            Be adaptable to dynamic work situations, work and cope under pressure

●            Self- starter, highly motivated and dependable

●            Attention to work detail very important

●            High work ethic and ability to work with minimal supervision

●            Maintain and look after company assets

●            Own transport is a MUST and living in the Johannesburg, Sandton area