Information Technology Support Technician (Cape Town)

Job Summary

Our client, operating in the Information Technology leasing /rental environment, seeks a proactive and analytical IT Support Technician to join their IT Desktop Support Project currently running for their client based in Cape Town, South Africa . The primary focus for this role is to work closely with the IT Manager, end-users and service providers to ensure effective delivery of IT Administration, Support and Services. 

The incumbent will assist in coordinating and prioritising service delivery activities. This is a great opportunity to add to any CV. The main aim of this role is to:

• Help speed up IT Equipment Rollout,
• Ensuring minimal downtime on all service provider machines and
• Being the first line of call for any issues relating to service provider machines. 

The IT Support Technician will be required to:

• inspect equipment upon receipt from suppliers,
• configuration and OS setup (imaging),
• deploy the machine to users,
• load any other software necessary for user to start working,
• decommissioning of old machines,
• attend to support queries e.g., on malfunctioning machines,
• diagnose faults on machines,
• fix the machine where possible and redeploy

The IT Support Technician is expected to:

• study and understand our client’s business and IT environments,
• draw-up the required documentation and report to superiors.

The incumbent must have excellent knowledge of:

• Technology equipment
• Good knowledge of LAN/WAN networks
• An ability to monitor company critical systems, internet services, email services and
• security management of the network and company equipment.

The incumbent will be required to coordinate successfully all equipment related activities, prioritising impactful tasks over others while following up with service providers concerning deliverables.

The successful candidate will be required to:

• be in good health
• be physically capable to carry and move heavy equipment around
• work in a dynamic warehouse environment where noise, dust and constant change in a daily occurrence
• not be afraid to take on new responsibilities
• be able to work overtime on short notice
• be committed to do so when asked,
• work well in a team environment to contribute to overall company success
• be flexible to assist other areas of concern when support functions not required
• proximity to work is also a requirement (in this case their client operates in the Parrow area)

Qualifications & Education Requirements

• A+ and N+
• Minimum 5 years’ experience in a related IT warehouse or quality control environment
• IT Degree or 3-year diploma (Preferable)
• Fundamentals of Windows Server Infrastructure
• Microsoft Office 365 (Excel, Outlook, PowerPoint, Word)
• Microsoft Windows 10

Preferred Skills

• Be adaptable to dynamic work situations, work and cope under pressure
• Self- starter, highly motivated and dependable
• Attention to work detail very important
• High work ethic and ability to work with minimal supervision
• Maintain and look after company assets
• Own transport is a MUST

To be considered for this position ALL applicants MUST include the following in their application:

• Your Documentation to be submitted:
• Your CV/Resume
• Certified copies of your certifications & qualifications – (attached with your Resume /CV)
• Certified copies of your National Identity Document/Driver’s license
• Certified copies of your Passport AND Valid work permit
• Reference Details – for each job mentioned in your application:
• Name of reference
• Company name
• Department
• Email address
• Phone number

NOTE: If these documents are NOT included; your application will be AUTOMATICALLY REJECTED

Desktop Environment

• Implement new or upgrade security technologies;
• Ensure patches are tested and applied;
• Implementing Desktop application environment
• Implementing desktop application environment
• Extensive Microsoft operating system experience
• Good hardware knowledge across various OEM brands and laptop/PC’s/Tablet devices
• Working knowledge on Apple Mac products and basic MAC OS knowledge advantageous
• Excellent software knowledge on Windows XP, Vista, 7, 8/8.1 & 10
• Excellent knowledge of MS Office, setting up drivers, installing and configuring OS
• Good working knowledge of hardware specifications to laptops, PCs and related equipment
• Perform BIOS upgrades across various OEM’s encompassing laptop, PCs and related equipment
• Inspect completed orders for aesthetic defect
• Hardware configuration and OS set-up
• Perform equipment maintenance when required
• Ensure all equipment dispatched is completed to order specification
• Perform diagnostics on all faulty equipment
• Repair faulty machines as and when required
• Assist other areas and departments when required, may be out of normal work scope

Network Environment

• Perform proactive maintenance, trouble shooting, tuning and planning on infrastructure systems
• Execute IT operations, changes and upgrades to reduce any adverse impact on clients;
• Ensure maintenance and optimisation of IT infrastructure and operations;
• Apply IT infrastructure and operations best practices;

End-User Environment

• Effective liaison with internal and external customers to enhance service levels
• Excellent communication skills
• Professional, neat and presentable at all times
• User support i.e., on basic software packages
• Excellent people skills 
• Excellent communication skills
• Must be organised and a self-starter
• Must be able to work independently and also in a team
• Strong inter-personal skills