Job Summary

Our client, operating in the financial services sector, seeks a proactive and analytical IT Equipment Repair Technician to join their dynamic team.

The primary focus for this role is to work closely with the IT Manager, end-users and service providers to ensure effective delivery of IT Administration, Support and Services. The incumbent will assist in coordinating and prioritising service delivery activities. This is a great opportunity to add to any CV.

The main aim of this role is to help speed up IT Equipment Rollout, by ensuring minimal downtime on all service provider machines and being the first line of call for any issues relating to service provider machines. The Technician will inspect equipment upon delivery by suppliers, configuration and OS setup (imaging), deploy the machine to users, load any other software necessary for user to start working, decommissioning of old machines, attend to support queries e.g. on malfunctioning machines, diagnose faults on machines, fix the machine where possible and redeploy.

The IT Equipment Repair Technician is expected to study and understand our client’s business and IT environment, develop required documentation and report to superiors. The incumbent must have excellent knowledge of technology equipment, good knowledge of LAN / WAN networks, an ability to monitor company critical systems, internet services, email services and security management of the network and company equipment.

They will be required to coordinate successfully all equipment related activities, prioritising impactful tasks over others while following up with service providers concerning deliverables. The successful candidate will be required to be ingood health, be physically capable to move heavy equipment around, work in a dynamic warehouse environment where noise, dust and constant change in a daily occurrence, not be afraid to take on new responsibilities, be able to work overtime on short notice and be committed to do so when asked, work well in a team environment to contribute to overall company success and to be flexible to assist other areas of concern when support functions not required.

Desktop Environment

• Implement new or upgrade security technologies;
• Ensure patches are tested andapplied;
• Implementing Desktop application environment
• Implementing a desktop infrastructure (70-415)
• Implementing desktop application environment
• Extensive Microsoft operating systemexperience
• Good hardware knowledge across various OEM brands and laptop/PC’s/Tablet devices
• Working knowledge on Apple Mac products and basic MAC OS knowledge advantageous
• Excellent software knowledge on Windows XP, Vista, 7, 8/8.1 & 10
• Excellent knowledge of MS Office, setting up drivers, installing and configuring OS
• Good working knowledge of hardware specifications to laptops, PC’s and related equipment
• Perform BIOS upgrades across various OEM’s encompassing laptop, PC’s and related equipment
• Inspect completed orders for aesthetic defect
• Hardware configuration and OS set-up
• Perform equipment maintenance when required
• Ensure all equipment dispatched is completed to order specification
• Perform diagnostics on all faulty equipment
• Repair faulty machines as and when required
• Assist other areas and departments when required, may be out of normal work scope

Network Environment

• Perform proactive maintenance, trouble shooting, tuning and planning on infrastructure systems
• Execute IT operations, changes and upgrades to reduce any adverse impact onclients;
• Ensure maintenance and optimization of the IT infrastructure andoperations;
• Apply IT infrastructure and operations bestpractices;
• Administering Windows server 2012 (70-411)

End-User Environment

• Effective liaison with internal and external customers to enhance service levels
• Excellent communication skills
• Professional, neat and presentable at all times
• User support i.e. on basic software packages
• Excellent PeopleSkills Excellent communication skills
• Must be organised and aself-starter
• Must be able to work independently but also in ateam
• Strong inter-personalskills

Qualifications, knowledge and Skills - A MUST for:

• A+ and N+
• Minimum 5 years’ experience in a related IT warehouse or quality control environment
• Certification (MCSE, MCSA, MCP, CompTia) is a MUST
• IT Degree or 3-year diploma (Preferable)
• Fundamentals of Windows Server Infrastructure
• Microsoft 2013 (Excel, Outlook, PowerPoint, Word)
• Microsoft Windows 8
• MS security knowledge (user rights, group policies, patch management)
• SQL knowledge added advantage

Other Role Requirements:

• Be adaptable to dynamic work situations, work and cope under pressure
• Self- starter, highly motivated and dependable
• Attention to work detail very important
• High work ethic and ability to work with minimal supervision
• Maintain and look after company assets
• Own transport is a MUST

To be considered for this position ALL applicants MUST include Certified Copies of:

• ALL Qualifications
• Personal Identification Document/ Drivers License
• Passport & Valid Permit
• Full References with email address and phone numbers

Job Types: Temporary: Contract (3 months)

Pay: R9,000.00 per month

Job Types: Temporary, Contract

Contract length: 3 months

Salary: R9,000.00 per month

Application Pre-requisites:

• For you to qualify for this position, you need to be a technical person, able to repair IT equipment, (desktops, laptops and general IT Equipment), able to work in a warehouse environment. 

License/Certification:

• IT Certication (Required)