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						Hanani Project Management

Hanani Project Management

Pretoria , South Africa

Job Title
IT Equipment Repair Technician
Vacancies
2
Salary
R 9000.00 Monthly
Office time
Location
Johannesburg, South Africa
Job Type
Contractual
Deadline
31 October, 2021

Company Description

Hanani Project Management Solutions was founded in 2007, specifically focused on managing, executing and delivering on projects. Our clients required a focused approach in ensuring their business goals, objectives, ideas and innovations received the necessary nurturing needed to move them from conception to visible and tangible results. To deliver on these means our technical skills need to be the best in the industry - we do this by sourcing industry experts in all fields as required on each project.

 

Our Resourcing Team identifies a position, defines the job requirements, advertises and take the applicants through our Resourcing Process:

 

  • Candidate Selection
  • Candidate Testing
  • Candidate and Position Matching
  • Placement

 

Skills
  • IT Equipment Repair
  • A+
  • CompTia A+
  • CompTia N+
  • MCSE
  • Motherboard expert
  • N+
  • repair desktops
  • repair laptops
  • repair technology equipment

So If You Are Someone Who Has

KEY RESPONSIBILITIES

Technical Responsibilities Customer Service 

  • Warranty, Guarantee & Repair claims management
  • Contact clients who have logged tickets and update account managers accordingly 
  • Client expectation management
  • Meeting SL
  • Troubleshoot to diagnose client issues telephonically or off-site if required
  • Contacting client to find out if they are happy before closing logged tickets

Quality Check

  • Check Equipment aesthetics
  • Check Equipment specifications 
  • Check Hardware functionality 
  • Check Software functionality 
  • Confirm serial numbers of equipment

Equipment assessment 

  • Faulty unit returns assessment and reporting
  • Assessment of damaged equipment to determine warranty status
  • Bill for CIF on equipment
  • Assess and quote OOW and NQE repairs required by clients

Administration

  • Update Technical details in ticket system when loaded 
  • Request replacement unit from Outbound or stock team if I am preparing unit myself
  • QC equipment and prepare paperwork to deliver replacement unit to client
  • Drive to clients to resolve queries that require onsite attention
  • Request couriers for delivery and collection of replacement and faulty units respectively
  • Prepare monthly support report
  • Respond to e-mails from clients

  

Core Responsibilities: Governance, Risk and Business Continuity Management·       

  • Adhere to the appropriate governance systems, i.e. policies, procedures and reporting structures.     
  • Continually assess the competitiveness of all operations programs and practices against the relevant comparable companies, industries and markets.  
  • Stay up to date of new trends and innovations in operations.  
  • Manage business risk, through continuous internal and external monitoring of business impact, as well as changes in stakeholder needs.  
  • Lead and guide improvement projects that will increase profits or protect against risks in the function.  
  • Establish and maintain the highest ethical standards in operations practices.   
  • Ensure that the business unit is fully compliant with all Innovent initiatives through conducting regular audits and taking corrective action. 

 

 External Parties and Relationship Management

  • Oversee relationship with service providers and partners and ensure all the services are delivered properly, evaluate performance and report any deviations to the relevant department for any corrective actions.  
  • Manage relationships with operational Heads and other Group Executives and act as a trusted advisor.  

 

Accountability 

Revenue under management Budget under management 

Communications & Working RelationshipsInternal:  

  • Head of Business Unit Functions (Operations, Cams, etc)
  • Internal Subject Matter Experts

Reasons for Interaction:

  • Ensure compliance to Company Standards 
  • Ensure the relevant Group account strategy aligns with and supports the overall Group sales strategy

External: 

  • Service Providers (External vendor/service provider etc)
  • External advisors/consultants (Subject matter experts)

Reasons for Interaction:     

  • Provide thought leadership  
  • Drive collaborative partnerships and innovation within Innovent

  

QUALIFICATIONS, EXPERIENCE, & SKILLS

Educational Qualifications

  • A+ / N+ 

Professional Qualifications

  • A+ / N+ 

Years of Experience

  • At least 5 years’ experience in a related IT Warehouse/ Helpdesk Support or Quality Control Environment

Other requirements

  • Hardware knowledge across various OEM brands laptop/PC/tablet devices
  • Apple MAC OS knowledge
  • Software knowledge on Windows Vista, XP, 7, 8/8.1 and 10. - Including MS Office
  • Setting up drivers, installing and configuring OS
  • Good Business Acumen  
  • Corporate Governance  
  • Auditing processes  
  • Assertiveness 
  • Attention to detail 
  • Work well under pressure
  • Good Coordination and Organisation skills 
  • Conflict management  
  • Professionalism  
  • Customer relationship management  

COMPETENCIES

Behavioral Competencies

  • Delivering Results:  Meticulous – Checking Things
  • Delivering Results:  Reliable – Meeting Timescales
  • Solving Problems:  Factual – Documenting Facts
  • Solving Problems:  Rational – Interpreting Data
  • Solving Problems:  Analytical – Examining Information
  • Adapting Approaches:  Change Orientated – Embracing Change
  • Delivering Results:  Striving – Pursuing Goals
  • Delivering Results:  Organised – Managing Tasks

Learned Competencies

  • Product/Service knowledge
  • Customer Focus

Hygiene Factors

  • Copes with Change
  • Desire to Develop & Grow
  • Integrity, Values & Trust
  • Logical Thinker
  • Passion for customers & Excellence
  • Works well Under Pressure
Life at Hanani Project Management
Hanani Project Management

															Hanani Project Management

															Hanani Project Management

															Hanani Project Management

															Hanani Project Management
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